Refund policy

Order Changes & Cancellations

Because we begin preparing custom orders as quickly as possible, changes or cancellations are not guaranteed after an order has been placed.

If you notice an error in your order, please contact us immediately. If production has not started, we will do our best to accommodate your request.

Once production has begun, personalized or custom orders cannot be changed, canceled, returned, or refunded.

Damaged, Defective or Incorrect Items

We stand behind the quality of our work.

If your order arrives damaged, defective, or we made an error in your personalization, please contact us within 3 days of delivery with your order number and clear photos showing the issue.

If we determine that the item was damaged, defective, or incorrectly made due to an error on our part, we will work with you to make it right. Depending on the circumstances, this may include a replacement or refund.

Damage caused after delivery, normal wear and tear, misuse, or incorrect information supplied by the customer is not considered a product defect.

Non-Custom Items

For any products that are not personalized, customized, engraved, embroidered, or made to order, please contact us before returning an item.

Items must be unused, unworn, and in their original condition and packaging to be considered for a return.

Do not send an item back without contacting us first.